The channel management concentrates on the various channels of the business such as customers, sales, suppliers, marketing, etc and enhance the control on activities. It helps to target the customers with boosted sales and customer service. All the activities of sales are streamlined with effective communication and record keeping.
The NDOT Technologies Channel Management Solution manages to create, update, maintain, and optimize product/services on multiple channels. It supports to sell the product across different channels such as e-commerce channel, online marketing channel, online classified channel, multichannel category mapping ect. The channel management software speeds up the sales process by enabling channel partners to access the application via web.
The software directs for channel selection, feed and price optimization, and ROI reporting. The main aim of the software is to increase the profit and ROI from multiple channels.
The history of the customer such as his past interactions, buying patterns, particular needs, number of successful sales, sales method etc are taken into consideration for devising customized channel management plan for the customers. The software allows to access each aspect of the customer portfolio without any communication barrier leading to repeat customers. The goals and policies for each channel are clearly defined.
The Channel management software can be easily integrated with any CRM platforms. It allows for the flexibility to access the information from anywhere (SaaS method). The software is ready to use without the need for downloading from a secured online location.Benefits
Speeds up sales process
Incremental revenue growth with a variable cost structure
Sales team manages all channel management initiatives
Coordinated distribution channel communication
Track all the accounts, clients, partners, and leads easily from anywhere
Establish customer loyalty with quicker responses, intuitive channel management, automating activities etc
Alignment between the channel program and the company goal
Software as a Service program (SaaS)
Easily integrates with CRM solution
Need-specific report generation such as CSE profitability, Sales ratio, Rank analysis report, Price monitoring report etc